Ghatkoar (East), Mumbai)
Privacy Policy
Shree Hospitals — Your Privacy, Our Responsibility
At Shree Hospitals, we are committed to protecting the privacy and confidentiality of every patient, visitor, and user who interacts with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Who We Are
Shree Hospitals is a healthcare provider committed to delivering compassionate, high-quality medical care. This Privacy Policy applies to all services offered at our hospital facilities, outpatient clinics, diagnostic centers, and our website.
If you have questions about this policy, please contact our Data Protection / Privacy Officer at:
- Email: privacy@shree-hospitals.com
- Phone: 1800-268-4000
- Address: Shree Hospitals, Mahatma Gandhi Road Rajawadi Colony, Signal, Ghatkopar East, Mumbai, Maharashtra 400077
2. Information We Collect
We collect personal and health information necessary to provide safe, effective medical care and to operate our services.
2.1 Personal Identification Information
- Full name, date of birth, gender
- Contact details: address, phone number, email address
- Government-issued ID numbers (Aadhaar, PAN, passport, etc.) where required
- Emergency contact information
2.2 Medical & Health Information
- Medical history, diagnoses, treatment records, prescriptions
- Laboratory test results, imaging reports, surgical records
- Allergies, current medications, vaccination history
- Mental health and sensitive health information, where relevant to care
2.3 Financial & Insurance Information
- Health insurance details, policy numbers
- Billing and payment information
- Bank account or card details (processed securely; never stored on our systems)
2.4 Website & Digital Information
- IP address, browser type, device identifiers
- Pages visited, time spent, links clicked
- Information submitted via online forms (appointment booking, contact forms)
- Cookies and similar tracking technologies (see Section 9)
3. How We Use Your Information
We use your information only for lawful purposes, primarily to deliver and improve your healthcare experience:
- Patient Care: Diagnosing conditions, planning and delivering treatment, coordinating between departments and specialists
- Appointment Management: Scheduling, reminders, and follow-up communications
- Billing & Insurance: Processing payments, submitting insurance claims, managing accounts
- Legal Compliance: Meeting obligations under applicable healthcare, tax, and regulatory laws
- Safety & Quality: Infection control, quality audits, accreditation requirements
- Research & Education: Anonymized data may be used for medical research and staff training (with appropriate consent where required)
- Communication: Sending health tips, appointment reminders, or facility updates (you may opt out at any time)
We do not sell your personal or medical information to third parties for commercial purposes.
4. Legal Basis for Processing
We process your information based on one or more of the following legal grounds:
- Consent: You have given explicit consent for a specific purpose
- Contractual necessity: Processing is required to provide medical services you have requested
- Legal obligation: We are required to process certain data under applicable law (e.g., public health reporting)
- Vital interests: Processing is necessary to protect your life or that of another person in an emergency
- Legitimate interests: For purposes such as fraud prevention, security, and service improvement
5. Sharing Your Information
We may share your information with:
- Treating Clinicians & Staff: Doctors, nurses, and support staff involved in your care, within Shree Hospitals
- Referred Specialists or Facilities: When we refer you externally for specialist consultation or treatment
- Insurance Providers & TPAs: For processing pre-authorization and claims on your behalf
- Laboratories & Diagnostic Partners: Authorized third-party labs processing your samples
- Government & Regulatory Authorities: When legally required (e.g., reporting communicable diseases, court orders)
- Technology Service Providers: IT vendors, cloud storage, and software providers operating under strict confidentiality agreements
All third parties who receive your data are required to maintain confidentiality and use it only for the purposes for which it was shared.
6. Data Security
We strongly discourage self-diagnosis based on content found on this website or any other online resource. Symptoms of different medical conditions often overlap, and accurate diagnosis requires clinical examination, diagnostic tests, and professional clinical judgment.
- If you are concerned about a symptom or medical condition, please:
- Schedule an appointment with a qualified doctor at Shree Hospitals or your nearest healthcare facility
- Seek a second opinion from another licensed physician if you are uncertain about a diagnosis or treatment plan
Contact our outpatient helpline for guidance on which specialist to consult
7. Data Retention
We retain your personal and medical records for as long as required by applicable law and healthcare regulations. In India, patient medical records are generally retained for a minimum of 5 years from the date of last treatment (or longer for minors, until adulthood). Once data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Depending on applicable law, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Erasure: Request deletion of your data where it is no longer necessary (subject to legal retention requirements)
- Restriction: Request that we limit how we use your data in certain circumstances
- Data Portability: Receive your data in a structured, machine-readable format where applicable
- Withdraw Consent: Withdraw previously given consent at any time without affecting lawfulness of prior processing
- Complain: Lodge a complaint with the relevant data protection authority if you believe your rights have been violated
To exercise any of these rights, please contact us at privacy@shree-hospitals.com. We will respond within 30 days.
9. Cookies & Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience. These include:
- Essential Cookies: Necessary for the website to function (e.g., session management)
- Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics — data is anonymized)
- Functional Cookies: Remember your preferences (e.g., language, location)
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality
10. Children's Privacy
We provide medical services to patients of all ages, including minors. Where we collect information about a child (under 18 years), we do so with the consent of a parent or legal guardian, who is also responsible for overseeing the child's care and data rights.
11. Third-Party Links
Our website https://www.shree-hospitals.com/ may contain links to external websites or portals (e.g., insurance portals, government health services). Shree Hospitals is not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.
13. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please reach out:
- Privacy Officer, Shree Hospitals
- Address: Mahatma Gandhi Road Rajawadi Colony, Signal, Ghatkopar East, Mumbai, Maharashtra 400077
- Phone: 1800-268-4000